Question 1

What is iPYGG?

Accepted Answer

iPYGG is a financial service that helps you keep track of your money. We enable you to start early, invest often, and feel secure about your financial future. For more, check out how it works.

Question 2

How much does it cost to use iPYGG?

Accepted Answer

It is free to use iPYGG with transferring money, setting financial targets, analyzing personal finances, and investing with Cashback Money (with investment, the management fee will be charged.)    For students users, they can enjoy a free subscription fee. Users can access unlimited financial account consolidation, three-color mode, share budgeting, round-up savings & micro-investment service.    For gold membership, Users can enjoy all the services provided for free and student membership. Gold members are able to access all the professional saving challenges created by iPYGG. The subscription fee is HKD 20 per month.

Question 3

Is my device supported?

Accepted Answer

iPYGG is available on App Store and Play Store.   For iPhone users, iOS 11.0 or above devices are supported.   For Android devices, there are more than 90% devices are supported.

Question 4

Is this app appropriate for my child?

Accepted Answer

iPYGG is appropriate for users aged 18 and above.

Question 5

How do I cancel my account?

Accepted Answer

We're sorry to hear that you'd like to close your iPYGG account and hope to reconnect with you in the future! Please complete the closure process on the iPYGG app.   1) Enter “My Profile” page
2) Select “Manage Account”
4) Select “Delete Account”   Please note, any pending investments that have not begun processing will be cancelled upon closure. Investments that have begun processing cannot be cancelled but will be liquidated and transferred to your funding source once the investments finish processing. You can check your Past screen to see if there are any processing investments. Once you request to close your account, your funds will be liquidated and returned to your funding source in 3-6 business days.

Question 6

Is iPYGG Available outside the Hong Kong and Singapore?

Accepted Answer

At present, iPYGG is only available to HK/SG citizens or legal residents who currently reside in the Hong Kong/Singapore. Exceptions are made for those who are temporarily overseas.

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