iPYGG Support
Frequently Asked Questions
Signing Up
How to find the username back
2. Your Date of Birth
3. Your full mailing address on file with your Acorns account
Is my device supported?
iPYGG is available on App Store and Play Store.
Is this age appropriate for my child?
iPYGG is appropriate for everyone who is above 18 year old.
How do I cancel my account?
We're sorry to hear that you'd like to close your iPYGG account and hope to reconnect with you in the future!
2) Select “Settings”
3) Select “Manage My Account”
4) Select “Close Account”
Is iPYGG Available outside the Hong Kong and Singapore?
At present, iPYGG is only available to HK/SG citizens or legal residents who currently reside in the Hong Kong/Singapore. Exceptions are made for those who are temporarily overseas.
Why does it take 1-5 days for my iPYGG account to be approved?
Your security is our primary concern, so we take every measure to verify that you are you! If all of your information is accurate, we typically verify and approve accounts same-day. If there is a delay, it may be because there is missing information.
Savings
What are Round-Ups?
Every time you buy something, like groceries, gas or coffee, we round the purchase up to the next dollar and invest that spare change into your iPYGG Invest account for you.
How do I adjust my Round-Ups settings?
Tap on Middle button on the taps and press Round-Ups settings.
Investments
How long does it take to invest money?
Investments may take 1-3 days to process because we're only able to purchase shares of Exchange Traded Funds (ETFs) while the market is open. Also, we use electronic debits from your bank to transfer money into your iPYGG account, which may take 1 to 2 days to process.
Can I receive a cheque for my withdrawal?
2. Select Funding Source
3. Select Change Funding Source at the bottom of the screen
4. Enter the Routing and Account numbers for the new checking account you want to fund your investments
Financial Planner
Accounts Aggregation
Cashback
What's Cashback with iPYGG
When will I see my Cashback?
Do I need to download another app for Found Money?
No. All you need is an active iPYGG Invest account with a linked credit or debit card(s). You can view current offers in the Cashback section after you log in to your iPYGG account.
Are there any limits to how many offers I can redeem?
While there are no limits to the number of total Cashback offers you can redeem, each individual offer may have limits to the number of rewards you are eligible to receive.
General Questions
What is iPYGG?
iPYGG is a financial service that helps you invest your money. We enable you to start early, invest often, and feel secure about your financial future. For more, check out how it works.
What am I investing in?
iPYGG investment portfolios are composed of six Exchange Traded Funds (ETFs). For more information about individual funds, what they contain, and why we selected them, please visit our Investments page.
How much does it cost to use iPYGG?
How do I add funds to my investment portfolio?
Once your account is approved, simply open up the app, go to the "Investment" screen. Enter the amount and click "Invest".
What are Round-Ups?